We Can Answer Your Question

Which countries do your products ship to?

Cubii Chrome and Noir Ship To:
USA, Canada, and European Union countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.

Cubii Jr. Ships To: USA & Canada
Moku Ships To: USA & Canada
Cubii Accessories Ship To: USA & Canada

When will my order be shipped?

USA & Canada:
All products ship within 2-3 business days of placing your order.
European Union
All products ship within 2-3 business days of placing your order.
Cubii Jr., Moku, and accessories are unavailable to ship in European Union countries.

What are the dimensions of the Cubii?

The Cubii is 23 in x 17.5 in x 10 in

Will the Cubii fit under my desk?

Cubii's designed to fit under most desks. Recommended desk height from the floor to the underside is at least 23 inches (58.3 cm). If you have at least 2-3 inches (5.0 cm) of clearance between the underside of your desk and your knees, you should be able to use the Cubii comfortably.

How much does the Cubii weigh?

Cubii weighs 27.56 pounds (12.5 kilograms). There is a handle at the center of the product for easy portability from room to room, or cubicle to cubicle.

How many calories does the Cubii burn?

Approximately 100-150 calories per hour depending on your resistance level and rotations per minute (RPM). Our customers on average use the Cubii for 4 hours per day. That is an additional 700-1000 calories per day you can burn! Cubii is NEAT™ Certified by the Mayo Clinic for active sitting. According to the study findings, when compared to sitting sedentary, using Cubii increases your energy expenditure by 84.5%. This compares to only a 16% increase in energy expenditure when standing.

Where can I try the Cubii before purchasing?

If you're in the Chicagoland area, please email us at support@mycubii.com to schedule to give Cubii a try at our office! That said, we do offer 30 day free returns, so you can always order it risk-free to see if it's a good fit for you :)

Will the Cubii mobile app work with my phone?

The Cubii app works with iPhone 5 or above running iOS 9 or above, and Android phones running OS 4.4 or above. Please note that tablets or iPads are not supported at this time. Please reach out to support@mycubii.com to inquire about your phone's compatibility.

Where do I download the Cubii app?

You can download the iOS app your iPhone here. You can download the Android app for your Android device here.

Can the Cubii app sync with my Fitbit or Apple HealthKit apps?

Yes!

  • Cubii syncs your activity data with your Fitbit account, including calories, distance traveled, steps, and, time. Please note that your Cubii activity will not count towards your Fitbit challenges due to restrictions on Fitbit's end.
  • Your Cubii syncs activity data directly into your Apple HealthKit app on your iPhone.
  • What are the terms of return?

    Anything can be returned free of charge within 30 days of delivery date, no questions asked. To process a return, simply contact our team at support@mycubii.com. Please contact us with subject line “Return Request” and your order number so that we can provide you with the return authorization number and the return shipping address needed to process the return within a timely manner.

    What are the terms of warranty?

    All our products come with lifetime warranty. We're here for you whenever you need us. To report an issue, please contact our team at support@mycubii.com. Please contact us with subject line “Warranty Request” and your order number so that we can evaluate the issue and suggest a solution. It'll be great if you can include a detailed description of the issue along with the Serial Number (on the base of the Cubii) and any supporting photos or videos to speed up the process of evaluation.

    How do I get more pricing options to buy in bulk for my office?

    Please visit the following page to learn more about our wellness program options. You can submit your information there and we'll be in touch with you in 1-2 business days.
    Cubii for Business

    How do I use Cubii with my office chair with wheels? What do I do if my Cubii slides or my chair rolls?

    For an optimal experience, we recommend using Cubii with a chair without wheels. However, if you must use it with a chair with wheels, Cubii comes with two wheel stoppers that you can insert under your chair for comfortable use.
    Cubii works on most surfaces. If you notice your Cubii or your chair sliding, please consider our custom-built Cubii Anti Skid Mat for your chair or Cubii Workout Mat for your Cubii

    How do I travel with my Cubii?

    Have a look at our Cubii Traveling Case custom-built to keep your Cubii nice and snug.
    The best part? Cubii fits as is in the case and does not need any disassembly!

    How do I assemble my Cubii?

    Cubii assembly takes only 3-5 minutes and comes with 4 screws and a screwdriver! Check out these quick assembly videos to guide you:
    Cubii and Moku Assembly Video
    Cubii Jr. Assembly Video

    How do I pair my Cubii with the app?

    You can pair your Cubii with your phone only through the Cubii app. Please do not try pairing through your phone’s Bluetooth Settings menu. After you create an account, tap on “Connect to your device”. You can turn your Cubii on by pedaling for 5 seconds; the Bluetooth LED will blink. Your Cubii will show up on the app’s Device List. Select your Cubii, and tap on Connect. Once connected, the Bluetooth LED on your Cubii will stop blinking and remain lit.
    If you have any questions about pairing your Cubii with your phone, please contact support@mycubii.com.

    Where can I get troubleshooting help with the mobile app or with my Cubii?

    Please take a look at our Help Desk for commonly asked questions:
    Help Desk
    If you need further help, please reach out to support@mycubii.com with more information about your issue.