The First Smart
Your Cubii will be shipped out from our facility within 1-2 business days of placing your order. Shipping duration varies by destination. Please expect to receive your product within 5-7 days within the United States and 10-15 days for European Union. You will receive a shipment notification and a tracking number when your Cubii leaves our facility. The Moku Cubii color is available for pre-order only and will ship in 4-5 weeks.
The Cubii can be shipped to the USA, and European Union countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK).
Please contact our CMO Shivani Jain for bulk orders.
Approximately 100-150 calories per hour depending on your resistance level and rotations per minute (RPM)!
Cubii has been designed to optimize your foot angles such as it is ergonomic to use while sitting. The design allows unconscious leg movements without your knees hitting the underside of your desk.
For an optimal experience, we recommend using Cubii with a chair without wheels. However, if you must use it with a chair with wheels, Cubii comes with two wheel stoppers that you can insert under your chair for comfortable use.
Anything can be returned free of charge within 30 days of delivery date, no questions asked. To process a return, simply contact our team at email@example.com. Please contact us with subject line “Return Request” and your order number so that we can provide you with the return authorization number and the return shipping address needed to process the return within a timely manner.
Warranty request can be submitted within 6 months of delivery date. To report an issue that is applicable under the warranty, please contact our team at firstname.lastname@example.org. Please contact us with subject line “Warranty Request” and your order number so that we can evaluate the issue and suggest a solution. Please include a detailed description of the issue along with any supporting photos or videos.
On the sign In screen, click on Forgot Password. Enter the email address you used to sign up for the Cubii app. An email will be sent to that address with a password reset link.
If you’re still having trouble, please check the spelling of your email address when you try to login. Please note that both the email and password fields are case-sensitive.
If you’ve switched phones or reinstalled the Cubii app, please Login as an existing member by clicking on Sign In if you’ve used email to signup. If you’ve used Facebook to sign up, please click on Sign in with Facebook.
When prompted to login, please use the same email and password you used on your previous phone so we can pull your data from our server and get you started.
Please note that you will be able to access the same data when you switch between iOS and Android.
In Settings, under Privacy, turn off search visibility.
Thank you for the report. You can try closing the app, and reopening it. Please send us the following information at email@example.com so that we can prevent the crash in the future:
Yes, the Android app is currently live on the Google Play store. You can download it here.
Thank you for asking. At the moment, we do not plan to offer an app version compatible with Windows.
Currently, you can share your exercise stats on Facebook only. In order for you to share stats on Facebook, you need to be signed up via Facebook.
To add new users to your group, tap on Details button located at the top right corner of the Groups page you wish to add users. Once you are in the Group Details page, use the search bar to find users by their first and last name.
To check if you have any pending invitation to a Group, swipe left on your Dashboard screen or click the bell sign to see a list of Groups you’ve been invited to. Accept or decline the invitation. If you accept an invitation to a Group, you will see the Group listed under Groups.
To check if your Cubii machine is connected to your phone, check your Dashboard. The gray bar on the screen should say, “Connected to Cubii”.
Additionally, check to see if the Bluetooth LED on Cubii (the bottom light) is stable and glowing blue (i.e. not blinking).
Start pedaling. Your exercise should immediately be reflected on the Dashboard stats.
We are working on releasing this feature by end of 2017.
We are working on releasing this feature by end of Q2 of 2016.
Plug one end of the charging cable into charging port at the rear end of your Cubii and charge using the provided adapter.
The LED light will blink in orange as Cubii charges, and turn green once fully charged.
You can use the chair wheel stopper provided in the box. Cubii includes two wheel stoppers.. If you use a 4-wheel chair, you should both of them.
Good catch. If you think you’ve found a bug on an iOS device, please email firstname.lastname@example.org.
Our team welcomes great ideas that would make your Cubii experience better as well as those of the community. Please email email@example.com.